Contact baronjon.com

We invite you to get in touch with us when you have any questions

You can get in touch with us quickly and easily with our details below, or, if you are logged in, send a message direct to our staff. You can also tell us which order it may be related to.

Our Address

baronjon.com
Unit 5, Woodside Industrial Estate
Works Road,
LETCHWORTH
Hertfordshire
SG6 1LA

Email: enquiries@baronjon.com
Company Registered in England and Wales. Company #5985127.

Delivery & Returns

At Baronjon.com we always aim to provide customer service excellence and to ensure our customers are happy with their purchase.

Delivery Destinations

We deliver to most destinations within mainland UK. We're sorry but we can only accept orders from and deliver to UK mainland addresses.

Postage and packing (P&P) charges Each order - however many items it contains - carries a P&P charge of £4.95. Unless specified in a particular promotion.

Delivery Time

We'll do our best to get your order to you within three to five working days of you placing it. If we think we'll go over this time, we'll send you an email to let you know – please make sure we have your up-to-date email address for this reason.

If we haven't despatched your order within 30 working days of you placing it because the goods are unavailable, we'll give you a full refund, with our apologies. The money we owe you will be refunded directly to your debit or credit card within the following 28 working days.

We'll need a signature to confirm delivery, so, if there's no-one in, a note will be left with the courier's contact details to arrange another time. If an alternative delivery address from your home address is used, such as work, we will need a landline contact number for that address to confirm delivery before dispatch, due to a high level of internet fraud.

Returning Items

We want you to be happy with your order, but we understand that there may be reasons why you want to return items.

For faulty merchandise we will be happy to rectify the problem, refund the price paid or offer an exchange of goods to the same value. Proof of purchase is required.

If you have changed your mind about a satisfactory product and return the items within 14 days of purchase, we will offer either a refund or exchange of goods. Proof of purchase is required and goods must be unworn and unaltered. Please Note: For hygiene purposes, toiletries, jewellery, underwear and swimwear may be returned for a refund ONLY IF faulty. Proof of purchase is required.

There are different return addresses for Baronjon.com, and items bought from a Baronjon high street store:

Goods bought from a Baronjon high street store, must be returned to the store where you made the purchase where they will be happy to assist. Unfortunately, our stores cannot accept returns that you've ordered online or over the telephone.

Good ordered through Baronjon.com, should be returned to:

Returns department
Premium Retail Ltd
Unit 5 Woodside Industrial Estate
Works Road
Letchworth Garden City
Hertfordshire
SG6 1LA

Please make sure you have the correct address on your parcel before you send it.

You need to return goods within 28 days of receipt to the address shown on your invoice, by standard post. We will replace faulty or defective goods free of charge, which means we'll cover the P&P for both the return and the replacement. Returning goods for other reasons is, we're afraid, done so at your own expense.

Returned goods should be unused and in their original packaging, unless they're faulty or damaged.

For online returns, please contact us at returns@baronjon.com

Problem with the site?

Having problems using our website? If so, please do not hesistate to contact the developers of our site directly by email. Please include as much detail of the problem you're experiencing as possible and how you'd like to be informed the problem is fixed.

Finally, ensure you tell us you're using: Unknown version 0.0 as your browser.